• ‎Microsoft OneDrive keeps your photos and files backed up, protected, synced, and accessible on all your devices. The OneDrive app lets you view and share OneDrive files, documents, photos, and videos with friends and family. You can use the app to automatically back up your phone's photos and videos.
• Apple TV+ features new Apple Originals every month. All ad-free and available on demand. And one subscription includes access for up to six family members at no additional cost. 2 Watch in stunning 4K HDR with Dolby Atmos sound. 3 Download whatever you want and watch offline.

If you enter the wrong passcode too many times, you’ll see a message that your iPad is disabled. If you can’t remember your passcode, you need to erase your iPad, which deletes your data and settings, including the passcode.

If you backed up your iPad, you can restore your data and settings after restoring your iPad. If you never backed up your iPad before you forgot your passcode, you won't be able to save the data on your iPad. Follow the steps below to remove your passcode.

The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law. Our warranty doesn't cover damage caused by accidents or unauthorized modifications. Trade in your current iPad and get credit toward a new one. With Apple Trade In, just give us your eligible iPad and get credit for a new one. It’s good for you and the planet. Fast, free, no‑contact delivery. And free returns. See checkout for delivery dates.

You need a computer to follow these steps. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.

Remove the passcode on an iPad that has Face ID

1. Make sure that your iPad isn't connected to your computer.
2. Press and hold the Top button and either volume button until the power off slider appears. Drag the slider to turn off your iPad. Then connect your iPad to your computer while holding the Top button. Keep holding the Top button until you see the recovery mode screen.
   
3. If you backed up your iPad, after you remove the passcode, restore your data and settings.

Remove the passcode on an iPad that has a Home button

1. Make sure that your iPad isn't connected to your computer.
2. Press and hold the Top button until the power off slider appears. Drag the slider to turn off your iPad. Then connect your iPad to your computer while holding the Home button. Keep holding the Home button until you see the recovery mode screen.
   
3. If you backed up your iPad, after you remove the passcode, restore your data and settings.

Restore your iPad

1. Locate your iPad on your computer. When you see the option to Restore or Update, choose Restore. The Finder or iTunes will download software for your iPad. If it takes more than 15 minutes, your iPad will exit recovery mode and you'll need to repeat the steps above to remove your passcode.
   
2. Wait for the process to finish. Then you can set up and use your iPad.

Still need help?

• If you can't restore or update your iPad using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPad.
• If you're asked to enter your Apple ID and password while you're setting up your iPad, learn what to do.

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Pay for your new iPad over 12 months, interest‑free with Apple Card. Learn more

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Find the right iPad for you.

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Compatible with Magic Keyboard and Smart Keyboard Folio

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Compatible with Apple Pencil (1st generation)

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Apple Card
Monthly
Installments

Pay for your new iPad over 12 months, interest‑free with Apple Card.

Trade in your current iPad and get credit toward a new one.

With Apple Trade In, just give us your eligible iPad and get credit for a new one. It’s good for you and the planet.¹

Fast, free, no‑contact delivery

And free returns. See checkout for delivery dates.

Personalize it

Engrave your iPad with your name or a personal note — for free. Only at Apple.

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